Document
7 April 2026
THE GAMBLING CONTROL (NATIONAL LOTTERY) REGULATIONS, 2026
THE-GAMBLING-CONTROL-NATIONAL-LOTTERY-REGULATIONS-2026.pdf
Resources
The resource centre
The rights Article 46 of the Constitution gives every consumer, the statutes that give them effect, and where to go next.
Know your rights
Four rights, and what to do with each
Article 46 of the Constitution gives every Kenyan consumer four enforceable rights. Knowing them is only half of it — this is the action each one supports.
- 01
Goods and services of reasonable quality
What you buy must work, last a reasonable time and match how it was described. A product that fails early is a quality failure, not bad luck.
Do this: Keep the receipt and packaging, and put the complaint to the seller in writing within a reasonable time.
- 02
The information necessary to gain full benefit
Price, terms, charges, risks and limitations must be disclosed before you commit — not buried after. This is the right most often breached.
Do this: Ask for the total cost in writing. If a charge was never disclosed, say so explicitly in your complaint.
- 03
Protection of health, safety and economic interests
Goods must be safe to use as intended. Unsafe or counterfeit products are a safety matter, and the Federation treats them as urgent.
Do this: Stop using the product, photograph the batch or serial number, and report it to the alerts desk.
- 04
Compensation for loss or injury
Where a defective product or poor service caused you loss, you are entitled to redress — repair, replacement, refund or compensation.
Do this: Quantify the loss with documents. A specific figure supported by evidence is far harder to refuse.
Watch
The shame of DPL festive bread
A COFEK Watch investigation into what was actually being sold to Kenyan households at Christmas.
Rights on paper are one thing. This is what it looks like when the Federation tests a product and publishes what it finds.
Publications
Documents and records
Petitions, regulations, correspondence and reports published by the Federation.
Document
7 April 2026
THE GAMBLING CONTROL (NATIONAL LOTTERY) REGULATIONS, 2026
THE-GAMBLING-CONTROL-NATIONAL-LOTTERY-REGULATIONS-2026.pdf
Document
16 December 2024
The COFEK Petition Against Mary Wambui Mungai of CA Kenya
CA-ICTA-Petition.pdf
Record
16 December 2024
Why COFEK wants Mary Wambui Mungai to step down as CA Chairperson
Document not published
Record
29 October 2023
Betting, Lotteries and Gaming Act, Cap 131
Document not published
Document
27 October 2023
The Communications Authority Cybersecurity Report – October 2023
Cybersecurity-Report-Q1-2023-2024.pdf
Document
26 October 2023
Cofek Letter to Betting Control and Licensing Board (BCLB)
COFEK-Letter-to-BCLB-07082023.pdf
Record
4 October 2023
Speaker Justin Muturi Ruling on Kenya Budget Process and Compliance with Article 223
Document not published
Documents are matched to their record by filename. Where the Federation has not published the underlying file, the record is listed without a download rather than pointing somewhere else.
Legislation
The law, in plain summary
Kenya’s framework sets high thresholds for consumer protection in all spheres, and binds both the private and public sector. These are the instruments that matter most.
The Federation’s mandate
- Article 46, Constitution of Kenya 2010
- Consumer Protection Act, 2012
- Competition Act, Cap 504
- Constitution2010
Constitution of Kenya, 2010 — Article 46
Gives consumers the right to goods and services of reasonable quality, to the information necessary to gain full benefit from them, to protection of their health, safety and economic interests, and to compensation for loss or injury.
- Act2012
Consumer Protection Act, 2012
The principal statute on unfair practices, disclosure, unconscionable representations and consumer agreements.
- Act2010
Competition Act, Cap 504
Prohibits false or misleading representations, unconscionable conduct and the supply of unsafe goods, and establishes the consumer protection mandate of the Competition Authority.
- Act2012
Standards Act, Cap 496
Provides for the standardisation of commodities and the enforcement powers of the Kenya Bureau of Standards.
- Act2008
Anti-Counterfeit Act, 2008
Prohibits trade in counterfeit goods and establishes the Anti-Counterfeit Authority and its enforcement powers.
- Act2019
Data Protection Act, 2019
Governs the collection and processing of personal data, including the consent obligations relevant to lending and marketing.
Also here