Latest in ICT
Why Safaricom CEO Peter Ndegwa’s contract lapse remains a guess-work as he goes beyond 6 years
Peter Ndegwa’s contract situation is somewhat unusual compared to his predecessors. Unlike his two predecessors —…
COFEK Watch31 March 2026
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ICT
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- 15
- Covering
- 8 October 2023 – 31 March 2026
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2–12 of 15
ICT1 October 2025
Why Declaring Safaricom Dominant is Pro-Consumer, Not Punishing Success
For years, Kenyans have debated whether Safaricom should be declared a dominant mobile network operator. Safaricom…
1 min read
ICT29 September 2025
Safaricom for Whites? Pain of a Kenyan as raw hate and racism persists at Village Market, Nairobi
I’m writing to express my disappointment and frustration with the service I received at the Safaricom…
1 min read
COFEK Watch18 August 2025
Safaricom CEO Peter Ndegwa’s “Smartphone for All” Claim Raises Eyebrows at Judges Forum
Safaricom PLC CEO Peter Ndegwa stunned delegates at the annual Judges Colloquium in Mombasa on Monday…
1 min read
COFEK Watch15 August 2025
An unhappy customer complaint against Truehost over failed hosting and email services
To: David Murimi – Co-Founder & CEO, Truehost Cloud Sangeeta Baraskar – Managing Director, Truehost IT…
2 min read
Featured6 November 2024
How mobile network operators use cell tower triangulation process to locate suspects
Telecommunications operators use a technique called cell tower triangulation to determine the location of mobile phone…
1 min read
Gaming19 January 2024
Cofek wins High Court case compelling BCLB to edge out betting firms on opera mini browser
The Consumers Federation of Kenya (COFEK) has won a legal battle compelling gaming regulator Betting Control…
3 min read
ICT27 October 2023
CA now announces vacancy for replacement of Ezra Chiloba as DG
The Communications Authority of Kenya (CA) has announced a vacancy in the Director General position to…
1 min read
Digital8 October 2023
Communications Authority of Kenya (CA) should go slow on demanding de-registration of mobile phone SIM cards without ID photos
Plans by the Communication Authority of Kenya (CA) to deregister all active SIM cards unaccompanied with…
1 min read
ICT8 October 2023
Communications Authority takes on Safaricom, hints at further tariff cuts on the mobile termination rate battle
BD >>> The Communications Authority of Kenya (CA) says the recent cut in mobile termination rates will…
3 min read
Entertainment8 October 2023
DStv advisory on how to avoid making wrong subscription payments
We understand that one major challenge our customers face every day is making the wrong DStv…
1 min read
Banking8 October 2023
Kenya on course to ‘fair digital finance’, stakeholders at a CA event to mark the world consumer rights say
Kenya has made great strides in attainment of a ‘fair digital finance’, 3 key regulators told…
2 min read