COFEK and the consumer centres are financed by income from membership, consultation fees and the sale of consumer advice guides. We are also in the process of requesting for support from independent development partners and private sector companies that meet our rigorous selection criteria as a "Consumer Compliant Verified".

3. Which issues does COFEK and the consumer centres provide advice upon?
In our advice centres, we provide consultation on issues of consumer rights and decisions concerning how you can best use your money - for example in the area of contracts of sale and  service agreements, false promises made by lottery organizations, authenticity of products and practitioners, the legitimacy of telecommunications and energy charges, the best pension plans, health insurance and other types of insurance, among others.

We provide advice on:

  • Credit law, debtor arbitration and insolvency declaration
  • Banking and investment
  • Insurance
  • Patients' rights and health services
  • Passenger rights
  • Building finance
  • Energy
  • Nutrition
  • Land issues
  • Household, leisure, telecommunications, among others

4. Where is the nearest COFEK advice centre?
Detailed information including the address of the closest advice centre can be found on the website of the consumer centre in at your County headquarter town and or at all district headquarters. If not, please call our head office or write to: This email address is being protected from spambots. You need JavaScript enabled to view it.  

5. Is it possible to get advice by telephone?
Telephone advice is offered at our head office and branches on our hotlines. Call us today. 0715555550 or 0733180008

6. Why do I have to pay for advice?
Due to the funding challenges, COFEK and its affiliate consumer centres are being forced to find an ever increasing amount of the funds they require. Only a part of our costs is covered by the consultation fees we charge. But for those who may not afford, we will offer our advice without charging any fees

7. Is the advice I get really independent?
COFEK and its affiliate consumer centres are non-partisan, independent and non-profit chapters of COFEK. The work of the consumer centres is not guided by any commercial interest and our advice is therefore exclusively in the interest of the consumer.

8. What are the core tasks of COFEK and its consumer centres?

  • Prosecute legal infringements by means of written warnings and legal actions
  • Represent and present consumer interests at the local authority, parliamentary level and other levels
  • Inform the media and the public about important consumer issues
  • Provide an overview of products and services
  • Provide independent advice tailored to individual needs
  • Conduct campaigns and organize projects and exhibitions relevant to areas of consumer interest

9. What has COFEK and the consumer centres achieved for consumers?
We were only registered on March 26, 2015. But COFEK and its affiliate consumer centres are working for consumers and in short time of operation, we have not only provided advice to hundreds of citizens but have also been responsible for a range of successful developments in the interest of the general public. We are a credible reference centre for the public and the media.
We have our 5-year strategic plan, COFEK and its affiliate consumer centres are already provides legal advice. We are also building our legal representation unit and we are glad to say that so far we have about 15 highly qualified lawyers who will be levying heavily discounted legal fees for our members.

10. What is the legal basis for the legal advice provided by COFEK?