The Consumers Federation of Kenya (Cofek) is Kenya’s independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues.

The Federation was registered on March 26, 2010. Cofek works towards a fair, just and safe marketplace for all Kenyan and regional consumers in all sectors of the economy.

Cofek is a founder Chair of the Government-run Kenya Consumer Protection Advisory Committee (Kecopac). Our mandate is drawn from Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act, 2012 and the Competition Act, Cap 504 among other statutes. The legal framework provides high thresholds for consumer protection in all spheres and for both private and public sectors.

Vision

To be the consumer federation of choice that inspires confidence and pride for consumer across Kenya and East Africa.

Mission

Empower people to make informed choices on safe and sustainable goods and services and protect the consumer against unfair practices in the market place where individual and collective consumer rights are secure and respected.

Values

  1. Integrity
  2. Transparency & accountability
  3. Good Governance
  4. Justice and fairness
  5. Honesty
  6. Team Work
  7. Inclusivity

Mandate

Our mandate is to defend, promote, develop and pursue consumer rights as guided by Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act, 2012 and the Competition Act, Cap 504 and make it possible for the consumers to get value for money