The Consumers Federation of Kenya (COFEK) and Management University of Africa (MUA) invite you to a non-residential 3 day certificate course on Consumer Protection and Management.  The experiential training is designed to equip participants with the necessary capacity to manage and proactively deal with consumer complaints as relates to Consumer Protection Act,2012 & Article 46 of the Constitution of Kenya, 2010.

Click Here to Register for the 2nd Certificate Course. Send the signed form to This email address is being protected from spambots. You need JavaScript enabled to view it.  

MODULES: CONSUMER PROTECTION AND MANAGEMENT

Module 1Introduction to Consumer Protection Law and Policies

Module 2Consumer Rights and Obligations

Module 3 Legislative Framework on Consumer Protection in Kenya

Module 4Salient Features of Consumer Protection Act, 2012

Module 5Emerging Issues in Consumer Protection and Law

Module 6Understanding and Managing Consumer Expectations and Obligations