Now it became an emergency. She was put in the treatment room and emergency treatment started. I know my daughter had to be given “bolus”, that is the direct of fluid with glucose into the vein, then some injection to stop vomiting. By this time, my daughter did not even know who I was, when she was asked by the doctor “who is this” and just kept hallucinating/talking to people who were not there e.g. her friends in school.
After a while, they tried the blood again, and this time the only option was to “bleed” her and also take her entire diaper to the lab. She was then moved to the observation room across the building, as this doctor kept updating her doctorr on management.
Eventually we ended up in the scan room and then to the ward. Which was made easier by my pro-activeness, and we were discharged yesterday, 13th November. I have two medical covers, and I used admitted her using my UAP cover, so clearly the ability to settle bills did not arise. Meanwhile the patient line which was so important to clear, had grown quite long.
Questions I need answered
Aren’t your staff trained to pick a child who is clearly very unwell? (I know my daughter is quite healthy, weight wise, but that doesn’t mean she can’t go down like a skinny child)
Are the staff in Nairobi hospital pediatric section trained to adhere to processes, so much that saving human life and eventual costs is secondary?
At what point do the staff listen to patients issues/mothers? It’s not every day that I walk in there trying to cut the line, in fact I NEVER, I prefer seeing her personal dr. Neither do I like my child in the ward, I know they pick all sorts of germs from there.
Who will pay for the emotional trauma that I suffered as your staff attempted to resolve a problem they created?
Nurse Anita, should be relieved of her duties immediately. Due to her management, how many other children deteriorate under her watch?
Dr. Weli/Waki (the evening dr), needs to go back to medical school to get the basics of patient assessment. Secondly, insurance payments are not his business, it’s the finance office to resolve. If he has aspirations to join the insurance sector am sure his resignation at this juncture will be in order.
I look forward to getting your prompt response on the matter above. Regards,
Cofek: We are very sorry for Susan's experience and especially her daughter (whose name we have deliberately removed) for the bad experience. We will be ready to publish Nairobi Hospital response. We hope they will not need to rush to a legal firm to claim frivolous libelous damage. Meanwhile, we are referring this complaints to the Kenya Medical Practitioners and Dentists Board for further investigations. Patients with more complaints on Nairobi Hospital or any other hospital are requested to send their complaints to be discussed at the Cofek Health Sector Unit
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