My names are Peter Ooko Aluoch. I am writing to COFEK to complain on the way the above named company treats customers and fails to deliver.
I made my order for 270 Roofing sheets for a project I am doing in Homa Bay County on the 26th October 2018. I met one lady called Maureen who promised that the sheets would be delivered by Monday 29th October 2018 since I did make a formal request that I work out of the country and two that the roof structure was ongoing and needed to be covered urgently.
By the time I was leaving the country on the 9th to return back to work, Royal Mabati Factory Limited had not delivered. I have been following them from here in Herat city and with colleagues from Nairobi but every time I get excuses and false promises yet I had paid them close to Sh350,000.
It is sad when consumers are being treated this way and the company needs to be blacklisted. While I am pursuing this through other legal means, I feel that as the defended of consumers you need to be aware of the activities of this company.
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