I decided to take up the matter with Afrovas directly and on 21st June 2017, I wrote to one of their team members; a Mr. Charles Obwanda Ochieng whose designation is Research & Client Liaison. Initially, he was quite responsive and promised to have the issue looked into within 48 hours - It's now 3 weeks and the matter is still unresolved! He's also gone quiet as my last email to him dated 7th July is still unanswered. 

Conclusion: 

In light of the above, I've felt it prudent to raise this issue with you so that maybe you dig in further into the operations of this firm. 

We don't know how many more people could be facing the same problem i.e having their legitimately earned payments withheld by Sample House. 

KES. 1,200 might appear so small (even trivial) to warrant raising an issue but it's my hard earned cash. I helped Sample House generate revenue by taking their surveys. Mark you, they deal with some of the big companies in town - I know Safaricom has used their services, EABL too and so I see no reason whatsoever why they should not pay my money. 

Please advise the public to exercise caution when dealing with Sample House Kenya lest they find themselves in my predicament too. 

Note: I've attached all my email correspondence with Sample House on the matter for your review. I've also attached a screenshot showing the amount pending and the withdrawal date.

 

 

Sincerely,

Eliud Maina.

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