I'd like to draw the Cofek attention to an online surveys company called Sample House - I believe they are part of the wider Afrovas Research House. 

I've been a panelist with them since October 2014. When I joined, I was jobless but that has since changed and so I've not been as active in taking their surveys as I was back then.  

I wanted to close my Account but before then, I needed to withdraw the little amount that I had earned with them. I made sure I'd reached their minimum withdrawal threshold of KES.1,200 - I'd actually surpassed that as I had earned KES. 1,224 with them. 

On April 12th 2017, I made a withdrawal request for KES. 1,200. Sample house claims that one can withdraw via M-pesa or Airtel Money. In my case, the money should have been credited to my M-pesa Account as that's the line I registered my account with. 

What I thought would have been a few minutes' affair to effect has taken 3 months as to date I've never received my money - actually yesterday marked exactly 3 months since I made that withdrawal request. 

I've made numerous follow-ups with them through their support email but to no avail. Normally they'll never answer and on two occasions when they've answered, they keep asking for my email and phone number apparently for account confirmation. On both instances I've provided them with all the info fter which they've gone quiet. 

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